LEGAL
Privacy Policy
CraftFolks connects buyers with independent artisans and makers. We are committed to handling your personal information responsibly and transparently.
This Privacy Policy describes the information we collect when you use our mobile application, website, and related services (collectively, the “Services”), how we use and share that information, and the choices available to you.
By creating an account or using the Services, you agree to the practices described in this policy.
Definitions
KEY TERMS
- Buyer
- A user who browses, purchases, or interacts with products and sellers on CraftFolks.
- Seller
- An approved artisan or business that lists products, fulfills orders, and communicates with buyers on CraftFolks.
- Personal Information
- Information that identifies you or can reasonably be linked to you.
- Services
- The CraftFolks mobile app, website, checkout, messaging, notifications, and support tools we provide.
Information we collect
We collect information needed to operate a secure handmade marketplace. The information we collect depends on how you use CraftFolks.
Account and profile information
- Name, email address, phone number, and account credentials.
- Profile photo, display preferences, and buyer or seller profile details you choose to add.
- Verification and approval status for seller accounts.
Orders, checkout, and payments
- Items added to your cart, order history, delivery or meetup details, and order status updates.
- Billing and shipping contact information required to complete a purchase.
- Payment confirmations and transaction references. Card details are entered and processed by Stripe; CraftFolks does not store full payment card numbers on our servers.
Seller and store information
- Store name, business description, policies, and public storefront content.
- Product listings, images, pricing, inventory, coupons, and fulfillment records.
- Payout and tax-related information needed to operate seller payments, where applicable.
Communications and support
- Messages exchanged between buyers, sellers, and CraftFolks support through in-app messaging.
- Help requests, dispute reports, and feedback submitted through support channels.
- Email and notification delivery records related to account, order, and service activity.
Usage, device, and technical data
- App interactions, pages viewed, search activity, and feature usage.
- Device type, operating system, app version, language settings, and diagnostic logs.
- IP address and security signals used to detect fraud, abuse, and unauthorized access.
Content you choose to share
- Product reviews, ratings, wishlists, and saved favorites.
- Marketing preferences and responses to optional surveys or promotions.
How we use your information
We use personal information to operate CraftFolks, deliver a reliable marketplace experience, and keep our community safe.
Provide and improve the Services
- Create and manage accounts for buyers, sellers, and administrators.
- Enable product discovery, checkout, order tracking, messaging, and notifications.
- Operate seller tools for listings, inventory, fulfillment, coupons, and store management.
- Maintain platform performance, troubleshoot issues, and develop new features.
Process transactions and fulfill orders
- Confirm purchases, coordinate fulfillment, and send order-related updates.
- Facilitate payments through our payment partners and resolve payment issues.
- Handle refunds, cancellations, and customer support requests.
Trust, safety, and compliance
- Review seller applications, moderate listings, and enforce marketplace policies.
- Detect fraud, unauthorized activity, and misuse of the platform.
- Comply with legal obligations and respond to lawful requests.
Communicate with you
- Send service messages about your account, orders, security, and platform updates.
- Respond to support inquiries and notify you about messages or activity relevant to your account.
- Send promotional communications where permitted by law and your preferences.
How we share information
We share information only when necessary to operate the marketplace, deliver your orders, or meet legal requirements.
With sellers and buyers
- When you place an order, we share the information needed for fulfillment, such as buyer contact details, delivery preferences, and order contents.
- When you message a seller or buyer, the recipient can see the information included in that conversation.
- Public store pages, reviews, and listing content you publish may be visible to other users.
With service providers
- Payment processing through Stripe.
- Email and transactional messaging through our email delivery providers.
- Cloud hosting, storage, analytics, and customer support tools that help us operate the Services.
For legal and business reasons
- When required by law, regulation, legal process, or governmental request.
- To protect the rights, property, and safety of CraftFolks, our users, and the public.
- In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.
CraftFolks does not sell your personal information.
Cookies and similar technologies
When you use CraftFolks on the web or within connected experiences, we may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, and understand how the Services are used.
Typical uses
- Maintain secure sessions and authentication state.
- Remember settings that improve your experience.
- Measure performance and diagnose technical issues.
Data retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy.
Retention periods
- Account information is kept while your account remains active and for a reasonable period afterward.
- Order, payment, and tax records may be retained as required for accounting, dispute resolution, and legal compliance.
- Support communications and moderation records may be retained to resolve issues and improve platform safety.
- We may retain limited information in backup systems for a short period before deletion.
Security
We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration.
Important note
- No online service can guarantee absolute security. You are responsible for keeping your login credentials confidential and notifying us promptly if you believe your account has been compromised.
Your rights and choices
Depending on where you live, you may have rights regarding your personal information. We honor applicable legal rights and provide practical controls within the app.
Account controls
- Review and update profile details in your account settings.
- Manage notification preferences where available in the app.
- Unsubscribe from promotional emails using the link included in those messages.
Requests you can make
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your account or certain personal information, subject to legal and operational requirements.
- Request a copy of your information in a portable format where required by law.
How to exercise your rights
- Contact us using the details at the end of this policy. We may need to verify your identity before completing certain requests.
Children's privacy
CraftFolks is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.
Parent or guardian notice
- If you believe a child has provided personal information to CraftFolks, please contact us so we can review and take appropriate action.
International users
CraftFolks is operated from the United States. If you access the Services from outside the United States, your information may be processed and stored in the United States or other countries where we or our service providers operate.
Cross-border processing
- Those locations may have data protection laws that differ from the laws in your country.
- Where required, we take steps designed to provide appropriate safeguards for cross-border data transfers.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
When we update this policy
- We will post the revised policy in the app and update the effective date shown at the top of this page.
- If changes are material, we may also provide additional notice, such as an in-app message or email.
- Your continued use of the Services after an update becomes effective means you accept the revised policy.
Contact us
If you have questions about this Privacy Policy or how CraftFolks handles your information, contact us:
Address
CraftFolks Privacy Team · CraftFolks Marketplace